Refund policy

All Sales Are Final
We do not accept returns or exchanges.
Damaged or Defective Items If your item arrives damaged, defective, or significantly different from what was described, contact us within 7 days of delivery at support@truenorthbuys.com with your order number and a clear photo. We will issue a replacement or full refund at our discretion. You will not need to ship the item back in most cases.
Wrong Item Received Contact us within 7 days with your order number and a photo. We will send the correct item or issue a full refund.
Lost or Missing Orders If tracking shows no movement for more than 25 business days after dispatch, contact us and we will resolve it.
What We Cannot Refund
  • Change of mind
  • Items ordered in the wrong size, colour, or quantity due to customer error
  • Delays caused by customs or postal services
Contact: support@truenorthbuys.com — we respond within 1–2 business days.
Last updated: August 2026