Refund policy

Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or refund.
To be eligible for a return, your item must be:
  • In the same condition that you received it — unused, with tags, and in its original packaging
  • Accompanied by your receipt or proof of purchase
To start a return, contact us at kodeaapinc@gmail.com with your order number and a photo of the item. We will review your request and respond within 1–2 business days.
Please do not ship anything back without contacting us first. Depending on the situation, we may issue a full refund without requiring you to return the item (this applies to most low-value orders).

Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. Send us a clear photo and your order number and we will make it right — either with a replacement or a full refund. You will not need to return the item in most cases.

Exceptions / Non-Returnable Items
We cannot accept returns on:
  • Perishable goods (food, flowers, plants)
  • Personal care and hygiene products (for health and safety reasons)
  • Custom or personalized orders
  • Sale items and gift cards

European Union — 14-Day Cooling Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The item must be unused, with tags, and in its original packaging. Contact us at kodeaapinc@gmail.com to initiate.

Refunds
Once your return request is approved, your refund will be processed to your original payment method within 5–10 business days. Please allow additional time for your bank or credit card company to post the refund.
If more than 15 business days have passed since your refund was approved, contact us at kodeaapinc@gmail.com.